Nexus Human Services is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
Nexus Human Services is a registered NDIS provider delivering person-centred supports to individuals with disability and psychosocial needs across Canberra and surrounding regions.
2. What Information We Collect
We may collect personal and sensitive information, including:
Full name, date of birth, and contact details
NDIS participant information (e.g. NDIS number, plan details)
Health and disability-related information
Emergency contact details
Employment or support history (where relevant)
Information provided by carers, guardians, or support coordinators
We only collect information that is necessary to deliver our services.
3. How We Collect Information
We collect information in a number of ways, including:
Directly from you (via forms, phone, email, or in person)
From your authorised representatives (e.g. family, guardians)
From third parties such as support coordinators, healthcare providers, or government agencies
Through our website (e.g. contact forms)
4. Why We Collect and Use Your Information
We collect and use your information to:
Deliver NDIS supports and services
Develop and review support plans
Communicate with you and your support network
Meet our legal and compliance obligations
Improve our services
5. Disclosure of Information
We may share your information with:
NDIS Quality and Safeguards Commission
Healthcare professionals and allied health providers
Support coordinators and other service providers
Government agencies where required
Emergency services where necessary
We only share information where it is required or authorised.
6. Storage and Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.
This includes:
Secure digital systems
Restricted access to authorised staff only
Secure storage of physical records
7. Access and Correction
You have the right to:
Access your personal information
Request corrections if your information is inaccurate
To do so, please contact us using the details below.
8. Website and Cookies
Our website may collect limited information such as:
IP address
Browser type
Pages visited
This helps us improve website performance and user experience. We do not use this information to personally identify you.
9. Complaints
If you have concerns about how your information is handled, you can contact us.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Contact Us
Nexus Human Services
📞 1800 163 987
📧 enquiries@nexushumanservices.com.au
📍 Level 01, Unit 67–68, 10 Lonsdale Street, Braddon ACT 2612
11. Updates to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.